Barbara Glanz Communications, Inc.

This book is an unforgettable true story about a young man with Down Syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect.  Best-selling authors Ken Blanchard and Barbara Glanz have written a book that your company can use to reshape their culture around serving the customer and giving people hope that no matter what their job is, they CAN make a difference.

Along with the story of “Johnny the Bagger^TM,” each of the ten simple truths is illustrated with touching vignettes of ordinary people who are making an extraordinary difference.  This delightful book will grab your heart and get your creative juices flowing on ways to create “customer enthusiasm” in your organization.