The Simple Truths of Service Inspired by Johnny the Bagger
Customer Testimonials
"We sent out over 200 copies of 'The Simple Truths of Service' books to our customers as a Christmas gift in 2006. It is now May, and I’m still hearing from them about how much they enjoyed it.”
- Rick Bradley, Manager of Wholesale Sales, AVP Metro Petroleum
“If you have any desire to create a service culture in your organization, this book and video will provide the foundation on which you can build. Very, very powerful!”
- Brian Tracy, Author and Speaker
“... We gave all of our agents a copy of 'The Simple Truths of Service'. They loved it! Most of the agents felt it was our best retreat ever, and I think your book helped us achieve that status.”
- Sue Middendorf, Branch Manager, Coldwell Banker Gundaker
“We’ve set up a program for our district manager to nominate associates, or store managers, for creating a great shopping experience for a customer. Then we send them a thank you letter with the book.”
- Bonnie McDonald, Payless Shoes, Canada
“Our best customer gift ever… by far!”
- Tom Simonian, President, Incentives, Inc.
“This book is a great development book for you as well as members of your team and really paints a simple picture of how to take what you do and be the best… This book shows in a very simple way how many have gone that extra mile to turn a very ordinary job into something fun, exciting and enjoyable.”
- Casandra Talmadge, Chapter Pulse, Executive Women International,
Chicago Chapter
“You know you’ve made it when McDonalds orders a copy of your book… for every manager in the world and your publishing company shuts down for a week to fill the order!”
- The Crescent of Gamma Phi Beta
"Barbara, our Senior Executives have never even wanted a book from prior events! For John Fielder, President, to ask me to get one signed for him is a very RARE occasion… there are 6 more books coming that requested signing. Once again, very RARE for our culture."
- Sherri Schafer, Customer Experience Management—Customer Satisfaction, Southern California Edison